XB8 Gateway

I just noticed the XB8 Gateway is starting to become available. I'd like to get one. I'm a long-time Xfinity customer and I've been subscribed to 1.2 Gbps for quite a while. I get about 950-980 Mbps wired, about 650-680 Mbps with wi-fi. Maybe the XB8 will help. In any case, please let me know what else you need to authorize getting the XB8.

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EG

Expert

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118.3K Messages

4 years ago

Concern moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistance.

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m.c.v.

Frequent Visitor

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19 Messages

@EG

OK. I thought the thread recommended a private message.

4 years ago

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m.c.v.

Frequent Visitor

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19 Messages

Is it possible to get an XB8 gateway? I work out of the house and I've been an Xfinity customer for several years. Anything other info you'd like from me? Thanks.

4 years ago

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m.c.v.

Frequent Visitor

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19 Messages

FYI - I noticed an improvement in performance when I did the upgrade to XB7. I'm hoping for a similar improvement.

4 years ago

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CCDaniel

Problem Solver

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606 Messages

@m.c.v.

I'm reposting this message just in case you missed or didn't see the last reply. We're here to assist you and would like to take a look at the availability to get a XB8 Modem. To begin pleases send us a direct message by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can search for "Xfinity Support" to compose your direct message. Please add your full name and service address to help me locate the account. Thank you.

I no longer work for Comcast.

4 years ago

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CCValerie

Official Employee

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974 Messages

4 years ago

Hi there, @m.c.v., thank you for taking the time to reach out to us through our Xfinity Forums. We are excited about the launch of our new XB8 xFi Advanced Gateway and are happy you are interested in it! Please rest assured you have reached the right team for support. Please send us a direct message with your full name and service address.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

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CCDaniel

Problem Solver

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606 Messages

@m.c.v.

We would like to look into the options and availability of the XB8 for you. Please send us a Direct message by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can search for "Xfinity Support" to compose your direct message. Please add your full name and service address to help me locate the account. Thank you.

I no longer work for Comcast.

4 years ago

0

Customer Service

m.c.v.

XB8 Gateway

EG

m.c.v.

m.c.v.

m.c.v.

CCDaniel

CCValerie

CCDaniel

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