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user_41fa70
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8 Messages

Monday, April 4th, 2022 11:00 PM

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XB8 gateway

Hi I'd like to know how I can go about getting the new XB8 wifi 6e gateway. I currently have the gigabit plan and I got the Galaxy S22 Ultra which supports wifi 6e so I would like to be able to utilize it, if the gateway is available at this time. Thanks!

Steve

Question

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Updated 

2 years ago

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NB_Tucson

Visitor

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5 Messages

2 years ago

Hello Dena.. wanted to check if XB8 is available, or, still backordered. I’m in Tucson,AZ. Thanks!

1

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CCDaryl

Problem Solver

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828 Messages

@NB_Tucson
Thank you for your question. At this time, unfortunately, we still cannot guarantee the shipping of the XB8. All we can guarantee is that a proper modem compatible with your level of internet service will be sent. I do thank you for checking back with us, and I encourage that you continue to periodically check back with us about this.  

I no longer work for Comcast.

2 years ago

Eryx

Visitor

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1 Message

2 years ago

I'm on a 1.2GB plan and would like to upgrade my XB7 to XB8 as well.

5

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CCGina

Official Employee

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800 Messages

Hi @Eryx, (and @NB_Tucson, and  @user_41fa70)! 
While we are still unable to guarantee the specific type of gateway, only that it will be compatible with your speed tier, anecdotally it seems like XB8s are less difficult to come by than they were the last few months, so we'll be glad to try sending one out! We understand the excitement, they're very cool :) 
If you'd like, please send us a direct message using the following instructions:

(Full credit to @BruceW for this excellent explanation and @Again for the picture!) 

"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Messaging" icon:

 

 

or https://comca.st/3vkPwAY

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 •  - An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

See https://comca.st/3BmWLvZ for an example.

 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

Notgettingmymai

Frequent Visitor

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30 Messages

Instead of wasting money sending out XB7’s to people that already have them 3-4 times why not make a waiting list?

2 years ago

0

XfinityDena

Official Employee

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2.5K Messages

I completely understand your frustrations and have forward feedback just like yours to see if there is anything we can change in the process of getting the XB8 shipped instead of the XB7 for those that already have the XB7. We can try to order you an XB8 but there is still a chance you may get the XB7. 

 

Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!


- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

NB_Tucson

Visitor

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5 Messages

@XfinityGina​  Thank you so much

2 years ago

0

NB_Tucson

Visitor

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5 Messages

@XfinityDena​ Thank you so much

2 years ago

0

user_41fa70

Visitor

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8 Messages

2 years ago

I finally got mine! Just hit 1300 Mbps on my Galaxy S22 Ultra using the wifi 6e. First time I ordered, I was shipped an XB7 but I waited a while for stock to build up and just tried again and this time got the XB8 two days ago.

2

SBMongoos

Contributor

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19 Messages

@user_41fa70​ Does it work as well as the xb7 and have same app features? Also was the transition seamless? I have a lot set up and it would be a bummer to have to reconfigure everything from scratch. 

Sounded like the xb8 may be buggy yet 

(edited)

2 years ago

0

user_41fa70

Visitor

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8 Messages

So far so good, no issues to report so far. Same features as my XB7, just faster wifi if you have a capable device connecting to it. Setup was seemless, swap out the router and open the Xfinity app and select the option for replacing it. It will reuse your same wifi settings unless you specifically choose to change it. So all devices connected will automatically connect to the new one.

2 years ago

user_797b33

Visitor

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1 Message

2 years ago

Hello i'd like to have the xb8 as well

0

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user_2bfad2

Visitor

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1 Message

2 years ago

Hello.  I know this thread is older but I was not sure if the issues with getting XB8s as an upgrade to the XB7 have been resolved?  We have many WiFi6/e devices and a 2.5Gb firewall/router that all could benefit from the XB8.

(edited)

3

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CCAshley1

Official Employee

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746 Messages

Hi, thank you for reaching out to Xfinity Forums, at this time there is no guarantee to receive the Xb8 modem due to low inventory. Once they are in stock we will be able to provide and update. 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_41fa70

Visitor

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8 Messages

@user_2bfad2​ I was finally able to get one and I definitely get better speeds now on 6e. On the XB7 I could get up to 800 Mbps on WiFi and now I can get 1100-1200Mbps on the xb8

2 years ago

0

user_f22cb2

Visitor

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1 Message

I would also like to upgrade to the XB8. Is there any currently available in inventory?

2 years ago

0

ronbo1136

Visitor

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3 Messages

2 years ago

Hello,
I am a new customer as of 2 weeks ago. When ordered the xfi Gateway with xFi complete package, picture attached, the screen  shows the XB7 Gateway  with a xFi Pod but I received the older  XB3 Gateway and no Pod. I have never even connected as I have my own modem and Wifi Tri-band which is better than the XB3. 

Can I request to receive either the XB8 or XB7 with a xFi Pod and return the XB3?

https://www.xfinity.com/support/articles/broadband-gateways-userguides



(edited)

5

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XfinityJosephA

Official Employee

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1.4K Messages

Hello, @ronbo1136, thanks for choosing Xfinity! We're grateful to have you as a customer. The answering is going to depend on what Internet service you have and what market you live in. You will always get a modem that's compatible with your service. Are you able to let us know what speed you signed up for? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

ronbo1136

Visitor

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3 Messages

Thanks for your reply @XfinityJosephA​.  

Yes, I signed up for the 300Mbps, my zipcode is 94541


Can you tell me what speed qualifies to be sent the XB7 Gateway ?

Thanks

2 years ago

0

XfinityAnthonyT

Official Employee

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1K Messages

Gotcha, you would need our 600Mbps speed or higher! Did you want to go over promotions?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

ronbo1136

Visitor

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3 Messages

Yes, please let me know your promotions. Thanks

2 years ago

0

CCAlicia

Contributor

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250 Messages

@ronbo1136 Great!

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I no longer work for Comcast.

2 years ago

0

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