Xb8 availability??

For the life of me, I cannot understand how such a large company cannot avoid aggravating so many customers with a counter-productive policy. I ordered the XB8 gateway 3 different times and was ASSURED each time that the XB7 would NOT be substituted. Of course, 3 times I got an XB7. When an order for an XB8 is received, NOTIFY the customer and ask if an XB7 is an acceptable substitute. Being misinformed once is an error. Three times is a pattern and apparently hundreds if not thousands of your customers were inconvenienced and annoyed by this policy of shipping something other than what was ordered. This has been going on for FOUR months. There's a simple solution... can you implement it?

Just ordered mine. I had the lady double check. I have the xb7, but I've read too many horror stories. She double checked and said yes, the xb8 is available. So I will report back in 3-5 business days.

If I get an xb7 I am going to be disappointed. A company this big can not have an issue this big last this long, can they?

We'll see, but this comment worries me:

"We cannot promise an 8 will be shipped as inventory has not been 100% due to the high demand of this device"

As a business owner, the most polite thing I can say is that I do not understand this business practice. Sometimes it is better to implement a new inventory or communication system(more likely, an addition to an old one), rather than just taking the path of least resistance and hoping customer support will pick up the pieces.

No. Got shipped an XB7 for the 3rd time.

I also received a xb7 after requesting a xb8

Picked up my XB8 today - from Nevada Ave in CoSprings - DM'd with Xfinity first and asked about warehouse delivery - they checked my local store and they had about 15 in stock - made an appointment, brought in my XB7 and was swapped in 5mins - home and installed in another 10 and all good so far :D

after 5 months of frustration, i finally got my XB8 from the store in Concord, California. They said it was the only 1 at that store, so I was happy. But XB8 that I got could NOT be activated via the Xfinity app at home.
It took me another trip to the store (40min round trip!) to get this resolved.
 
I'll share my experience, so if anyone picking up XB8 from the store can be ware, it might save you an extra trip.

After getting help from three different online chat agents, no one could solve the issue. I provided the MAC number.  One said the XB8 is not in the system, and they helped me add it into the system, and told me to try again.  Still didn't work. Another agent said it was not "properly scanned", so it could not be activated at home.

I had to drive all the way back to the store. It turned out that this particular XB8 wasn't even in the INVENTORY.  So they gave me another XB8. I verified that it showed up on my account DEVICE tab.  Hopefully it will work when I get home.

Looks like they have some XB8 at the stores now. Good luck and if you don't give up, you'll get one.

I have been trying for many months to get the XB8 modem.  Xfinity has sent me three XB7's and then charged me 20.00 each time.  I then had to return the modem to the Xfinity store, which is 30 minutes away from my home, then spend hours online trying to get the refund for the shipping.  I am tired of the run around.  I have horrible connections, mostly around 750 gbs instead of the gigabit speeds promised.  The Wi-Fi [Edited: "Language"] to say the least!  When I call service, they tell me to buy the Pod.  I pay enough for this service, and am tired of the poor response to problems. Service keeps saying be patient.  This is going on for six months. Enough is enough.