Visitor
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7 Messages
Xb8 availability??
Has anyone had any kind of luck yet to get the xb8 modem since the beginning of the new month???
Visitor
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7 Messages
Has anyone had any kind of luck yet to get the xb8 modem since the beginning of the new month???
flaboy
Contributor
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153 Messages
3 years ago
Luck with the XB8? -- not me. Frankly, I'm tired of hearing that demand outpaced availability. When Comcast decided the XB8 would be a free device upgrade for Gigabit and Ultrafast customers, corporate should've had a rough idea of how many customers had those services, how many XB8's were available and how many they expected. The public release should've been delayed until there was sufficient inventory. Instead, Comcast has a bunch of frustrated and annoyed customers. April 5th, national PR release stating XB8 was available nationwide. Nope. April 21st, XB8 available in stores. Nope. Expect inventory in mid May. Nope. Now I'm reading the past few days that there is no XB8 inventory until further notice.
One final thought right now. We've all been told that the XB7 can handle "supersonic" speeds. That's not the point. The point is, those of us with the highest speed tiers were promised eligibility for a free device upgrade and that device isn't available.
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user_c9bbb4
Visitor
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7 Messages
3 years ago
Yea I tried 3 times and kept getting the xb7 and had to make 3 trips to my local store to return it and those times I was told yes we have them in stock and no need to worry I figured for the amount of money I pay every month I want the latest technology available
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flaboy
Contributor
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153 Messages
3 years ago
I can relate. Multiple trips to the Xfinity store, no dice. In fact, the store manager was under the impression that the XB8 was only available to Diamond Rewards customers. When I returned an XB7, I told him about the so-called national rollout and the dates I mentioned above. He had no clue -- never received any information from Comcast.
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user_c9bbb4
Visitor
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7 Messages
3 years ago
I find it very crazy they advertise new products and can't even provide the equipment you would have thought they would have enough to be able to provide for all customers that qualified I've been trying for two months and still nothing
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user_4991d0
Visitor
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2 Messages
3 years ago
I tried to get an Xb8 to replace my xb7 that constantly loses connection but couldn’t. Finally, realized my xb7 was overheating, not sure why as it is in the open, so I put a fan on it. Now I have blazing fast internet that only seems to lose connection for a few minutes once a week or so like it’s applying an update.
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user_c9bbb4
Visitor
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7 Messages
3 years ago
Just a fyi you guys might want to try again going in the stores I got really lucky and was able to get one today
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annw89
Visitor
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6 Messages
3 years ago
I am very concerned reading this post. Been a customer since the 90's and ordered the latest greatest to replace my self owned router. Assumed I would get the xB8 which is all over the marketing. Got an immediate shipment for a used xB3 (huh?!); returned it same day to the store who said they didn't have the new one in stock. Back online to a rep who supposedly ordered an xB8 that is arriving in record time. What are my chances that I will get another used gateway? I am also sick of seeing "we really are sorry and totally understand. Please send a separate chat so we can take a look. Anything else I can help you with? :) :) " Doing things right the first time is the only thing I ask. That would be a normal customer experience. I don't need to be placated. I need a normal customer experience.
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annw89
Visitor
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6 Messages
3 years ago
I have returned the gateway for the second time in a week based on the wrong order to a xfinity store with no issue. The person was very honest.
The xB8 will not be widely available until late July 2022. AND, that it will be limited to customers with 1Gig speed or better. My 900Gb plan doesn't rate. Now if there was an offer to be placed on back order for when it is available to customers like myself, I would gladly sign up. I don't see such offers. To bad. I will stick with what I currently have. I hope this helps others.
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user_c9bbb4
Visitor
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7 Messages
3 years ago
Don't lose hope I got lucky and went in my local store and was able to get one so just keep trying
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jimmy-jay
New Poster
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4 Messages
3 years ago
As others I have received a replacement XB7, a different model each time. Initially I went in the store and they charged me $15.00 for an XB8 to be mailed and another XB7 arrived. I complained and was promised an XB8. Again receiving an XB7. I called again and for the 3 time received an XB7. Each time I returned the previous one. All XB7's were different models.
At this point I have given up and don't believe they will ever have an XB8.
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user_4a1310
Visitor
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1 Message
3 years ago
xfinity sold me the 1200 speed package promising this and that and said they will send me the xb8 and similar to other stories above I received the xb7 again! They sent me to a nearest store half an hour away and they didn’t have it… so basically they are fast on selling the service line without having the equipment to support it. Filing a complaint with BBB in ca.
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user_f0f75f
Visitor
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1 Message
3 years ago
Xfinity is the worst! We went to three different stores because tech support told us we could get XB8 in store. We called tech support back and they told us we couldn’t get it in store- it’s not available at all in store the second tech person GUARANTEED an XB8 would be delivered next day, XB7 shows up. I called again- THREE HOURS on the phone to be told we can’t get one at all. (Edited: Language, Please see Forums guidelines https://forums.xfinity.com/conversations/guidelines/xfinity-forum-guidelines/602da8fdc5375f08cd20b38c)
(edited)
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wyzard55
Visitor
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3 Messages
3 years ago
Went to my local Xfinity store in Pennsylvania today and had them in stock. Got mine and have it hooked up.
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user_28055f
Visitor
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5 Messages
3 years ago
Congrats.
I can even get a phone number of our local store to check if they have any. Xfinity just gives me their toll-free main number.
I can't afford to spend 1hr round trip to check their inventory.
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user_d48975
Visitor
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1 Message
3 years ago
i would like an xb8 modem i already have a xb7 so please dont send me xb7.
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