Hello, and welcome to the Xfinity Forums, Paulthemasonjar! As a reminder if you ever experience service issues the Xfinity app works great to troubleshoot, and sometimes swapping out the equipment does not get to the root of the issue. Our team is also here to assist with troubleshooting and can help ship replacement equipment. A shipping fee may apply. So you're aware you can always swap out equipment at a nearby Xfinity service center. Please let us know how you'd like to proceed.
Paulthemasonjar
Visitor
•
2 Messages
7 hours ago
I’m only getting 81% of my speed. How can I get a xb8 upgrade?
0
0
XfinityThomasA
Official Employee
•
3.2K Messages
7 hours ago
Hello, and welcome to the Xfinity Forums, Paulthemasonjar! As a reminder if you ever experience service issues the Xfinity app works great to troubleshoot, and sometimes swapping out the equipment does not get to the root of the issue. Our team is also here to assist with troubleshooting and can help ship replacement equipment. A shipping fee may apply. So you're aware you can always swap out equipment at a nearby Xfinity service center. Please let us know how you'd like to proceed.
(https://www.xfinity.com/local/store-offers?q=32.3383%2C-111.0455)
0
0