Visitor
•
3 Messages
XB7 Gateway and MOCA
I noticed a device in XFI (Connect tab) that shows connected - with unusual MAC address ([Edited: "Personal Information"]). Logged into XB7, and MAC address was the MOCA interface. I don't use, nor plan on using MOCA. I disabled MOCA, however it showed enabled when I logged in again?? I tried to disable several times....no luck...keeps going back to enable state.
I used to be able to disable MOCA on my XB3 gateway? Any reason why I can't disable MOCA on XB7??
CCLuis
Problem Solver
•
493 Messages
4 years ago
Good Morning, @Mr_C. Thank you for bringing this to our attention. We may need to assist you with this MoCA setting on our end. With that said, it would be our pleasure to look into this for you. Please send our team a direct message with your full name and full address so that we can assist you further.
To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
0
0