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user_qneal8
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Thursday, February 12th, 2026 5:02 PM

xb7 bridge mode toggle does not appear

Logged into the 10.0.0.1 page, changed my password, etc. but does not give me the option to toggle bridge mode.

Please help

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1 hour ago

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XfinityDena

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3 hours ago

If you're a customer with Advanced Security, you won't be able to access this feature if you choose to enable Bridge Mode on your gateway. Learn more about xFi Advanced Security https://www.xfinity.com/support/articles/getting-started-with-xfinity-xfi-advanced-security . In addition, if you already activated WiFi Extenders, you won't be able to enable Bridge Mode @user_qneal8 

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user_qneal8

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I do not have advanced security or wifi extenders, thanks. I have also tried to call and get agent support on the phone but its seemingly impossible to get past the AI prompting.

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3 hours ago

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XfinityDena

Official Employee

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4.1K Messages

@user_qneal8 have you reviewed the link: https://www.xfinity.com/support/articles/wireless-gateway-enable-disable-bridge-mode to assist you with toggling bridge mode?

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3 hours ago

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user_qneal8

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I have, thank you. When I log in to the admin page under Gateway > At a glance, there is no toggle to enable bridge mode. Next to where it says "Bridge Mode:" there is nothing.

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3 hours ago

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XfinityKassie

Official Employee

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2.3K Messages

 

user_qneal8 Gotcha! Thank you for the update. When you connect your devices, are you seeing your home network as an option to connect to, and was this a recent activation? Or have you had this modem for awhile? 

 

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2 hours ago

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user_qneal8

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My home network (eero) shows up under "Home Internet" on the devices page. It is not a recent activation, I have had it since March of 2025. Just now getting around to this though.

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2 hours ago

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EG

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115.9K Messages

1 hour ago

@user_qneal8 

This is a known issue that is currently being worked on by their engineering team.

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