xb7 bridge mode toggle does not appear

Admin Tool access was already enabled in the app.  I disabled it and selected Save, then I enabled it and selected Save.   I refreshed the 10.0.0.1 page, no change.  I logged out of the 10.0.0.1 page and logged back in, no change, toggle is still not there.  I have also tried removing power to the XB7 for 60 seconds, then plugging back in again.  No change.

Looking at the Console of the raw page javascript, I see this, a syntax error is reported.   If I look the code itself, I can see there is code for the button, perhaps this syntax error prevents it from displaying?

jquery-migrate-1.2.1.js:21 JQMIGRATE: Logging is active

at_a_glance.jst:495 Uncaught SyntaxError: Unexpected string

locale/it.json?t=5897611:1  Failed to load resource: the server responded with a status of 403 (Forbidden)

Thank you @kr123 have you also tried to clear cache and cookies? Different browser? 

Yes, DuckDuckGo, Chrome and Brave, and have cleared all browser metadata, no change.

Hi there, @user_nek7ua! Thanks for reaching out about the Bridge Mode toggle. I have seen this a bit in the last 2 weeks. It seems to be related to a past modem on your account being hung up in the deletion process. I have opened a ticket each time for our engineering team to manually remove the hung up modems and that has fixed the problem. The modem has to be factory reset once they are done with their work. From there, the toggle should show once again. We will get this fixed!

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

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Thanks for the quick response, I just reached out to Xfinity Support via DMs.

I’m experiencing the same issue and haven’t been able to get any support from Xfinity. I’ve been trying to resolve this since the day my internet was installed, but I still haven’t made any progress.

I am having this exact same issue with an XB8 that I just picked up from Xfinity Store. After enabling bridge mode, and logging into the modem locally, the modem's admin page has a few things missing.

1) The Bridge Mode: toggle is missing

2) The entire "Connection" section in the left navigation, which prevents me from seeing Status, Xfinity Network, Wi-Fi, MoCA and WAN Network pages.

3) Software section in the left navigation

4) Hardware section in the left navigation

If I navigate directly to the software.jst page, the above (2-4) page links appear and work. I agree kr123, this feels like a programming error.