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kr123
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Saturday, January 24th, 2026 5:38 PM

xb7 bridge mode toggle does not appear

I can log into the XB7 via 10.0.0.1 with no problem, but the Gateway->At a Glance page only shows Bridge Mode: with no toggle.  How do I fix this?  

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8 hours ago

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kr123

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11 Messages

12 days ago

Current XB7 firmware level is CGM4331COM_8.3p5s1_PROD_sey

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XfinityRaul

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2.5K Messages

12 days ago

@kr123 The option to toggle On/Off bridge mode through 10.0.0.1 webpage requires you to complete the following troubleshooting steps via the Xfinity app.

 

1. Open the Xfinity app on your phone.
2. Go to the WiFi tab (bottom).
3. Select View WiFi equipment > Advanced settings.
4. Select Admin Tool online access.
5. Toggle the switch to Allow and tap Save.
6. Refresh the 10.0.0.1 page on your computer; the toggle should now appear. 

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kr123

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Admin Tool access was already enabled in the app.  I disabled it and selected Save, then I enabled it and selected Save.   I refreshed the 10.0.0.1 page, no change.  I logged out of the 10.0.0.1 page and logged back in, no change, toggle is still not there.  I have also tried removing power to the XB7 for 60 seconds, then plugging back in again.  No change.

(edited)

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12 days ago

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kr123

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Looking at the Console of the raw page javascript, I see this, a syntax error is reported.   If I look the code itself, I can see there is code for the button, perhaps this syntax error prevents it from displaying?

jquery-migrate-1.2.1.js:21 JQMIGRATE: Logging is active

at_a_glance.jst:495 Uncaught SyntaxError: Unexpected string

locale/it.json?t=5897611:1  Failed to load resource: the server responded with a status of 403 (Forbidden)

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12 days ago

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XfinityEva

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2.2K Messages

Thank you @kr123 have you also tried to clear cache and cookies? Different browser? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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12 days ago

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kr123

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Yes, DuckDuckGo, Chrome and Brave, and have cleared all browser metadata, no change.

(edited)

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12 days ago

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kr123

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 See the "var productName=" statement below, that is flagged as invalid Javascript.  This looks like a coding error to me, that is preventing the toggle from being displayed.
  var brandName = "Xfinity";
    var productName = "" "";
$("#bridge_switch").radioswitch({
id: "at-a-glance-switch",
radio_name: "at_a_glance",
id_on: "at_a_glance_enabled",
id_off: "at_a_glance_disabled",
title_on: "Enable bridge mode",
title_off: "Disable bridge mode",
state: "off"
});

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12 days ago

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user_nek7ua

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3 days ago

Hey, I'm having this issue as well. XB8 on firmware CGM4981COM_8.2p7s1_PROD_sey

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EricB4

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1 Message

1 day ago

I'm having this same issue - the Bridge Mode toggle is missing on my XB8, and I've turned off Advanced Security, I'm connecting via Ethernet, and there are no range extenders on my account. They said to send a direct message, but I don't see that icon at the top of this page. Can you please help remove any incompletely removed modems on my account?

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XfinityAldrik

Official Employee

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2.4K Messages

Thank you for reaching out to us @EricB4! Right now, there’s a known issue affecting XB7 and XB8 gateways where the option to turn Bridge Mode on or off isn’t showing. Thankfully, our engineers are actively working to resolve this as soon as possible. 

 

We’ve received your message, and we’ll be responding to your DM shortly so we can continue helping you there. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you please wait for an official employee to invite you to send a DM. 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 day ago

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EricBTX

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4 Messages

Thank you, and I’m sorry about that! This is the first time I’ve used this forum, and I’m unfamiliar with the procedures here. The Xfinity Assistant isn’t much help and there doesn’t seem to be a direct way to talk to a human except possibly here on this forum. I did eventually figure out how to send a DM, and thanks for looking at it. I’ll just wait for a response. Where will that appear – under Notifications?

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18 hours ago

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EricBTX

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4 Messages

@EricBTX​ it also looks like I created two different logins to this forum somehow? I was very confused about that last night. Would you be able to copy your DM reply to this login? It has the actual email address associated with my Xfinity account. Thanks!

(edited)

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18 hours ago

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XfinityKassie

Official Employee

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2.3K Messages

 

EricBTX It's okay, we are all new at one point. I would use the one you use for your Xfinity Account. Since you are working with us in DM, hold off on making any changes until we are finished. I would hate for that to mess with things. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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18 hours ago

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EricBTX

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Yes, this is the login associated with my Xfinity account email - it looks like the system won’t even let me login to the other one associated with my other email address, so it might be better for you to reply to this one. I’ll just wait to hear back. Thanks for your help!

(edited)

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17 hours ago

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