Hello @user_9u4i44, I hope you're having a great day! Currently, the XB10 is only available to customers on our X-Class Internet service plans, specifically those with symmetrical speeds of X-500 Mbps, 1 Gbps, or 2 Gbps (meaning your download and upload speeds are the same). We can check to see if you're eligible if you're not sure.
Hi @user_e7d7e5. Thanks for reaching back out about the XB10 availability. In researching your area, I have confirmed that your area is not yet eligible at this time. However, at Xfinity, we are always evolving and expanding, so the XB10 that is available with our symmetrical upload and download speed markets may be available for your area soon. I also see that your battery should be arriving today. How does this sound?
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XfinityQuemekia
Official Employee
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736 Messages
21 days ago
Hello @user_9u4i44, I hope you're having a great day! Currently, the XB10 is only available to customers on our X-Class Internet service plans, specifically those with symmetrical speeds of X-500 Mbps, 1 Gbps, or 2 Gbps (meaning your download and upload speeds are the same). We can check to see if you're eligible if you're not sure.
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