Hello @eazyepete I hope the day is treating you well. The XB10 is our newest gateway, and we're excited that you're interested in it. Currently, this device is available exclusively to customers on our X-Class plans, which offer multi-gig symmetrical speeds.
We'd be happy to check out your account's eligibility for the XB10 gateway! Please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated with your account to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
EG
Expert
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114.1K Messages
4 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityQuemekia
Official Employee
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661 Messages
4 hours ago
Hello @eazyepete I hope the day is treating you well. The XB10 is our newest gateway, and we're excited that you're interested in it. Currently, this device is available exclusively to customers on our X-Class plans, which offer multi-gig symmetrical speeds.
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