Hi there, @stofffamily We do not have an official rollout for the new XB10 Wireless Gateway. As with all of our new product rollouts, there will be limited availability at the start and only qualified customers in certain markets will have access to it at first. Then it will be rolled out to customers in certain plans and after our inventory has been stable and built up, the general availability will expand. We are currently testing the device through employees in qualified markets/networks.-Richard
user_99d96b Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
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Hi there, Chrisb01997! As of 5/6/25 the XB10 is available for X Class customers (symmetrical speeds) with X-500 or above speeds. It can be self-installed with X-500 or X-Gig but a visit is required for X-2Gig. It is not available for our other plans at this time. I do not know when it will expand further. Do you have X Class speed at your home now?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityRichard
Official Employee
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1.8K Messages
3 months ago
Hi there, @stofffamily We do not have an official rollout for the new XB10 Wireless Gateway. As with all of our new product rollouts, there will be limited availability at the start and only qualified customers in certain markets will have access to it at first. Then it will be rolled out to customers in certain plans and after our inventory has been stable and built up, the general availability will expand. We are currently testing the device through employees in qualified markets/networks.-Richard
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user_99d96b
1 Message
25 days ago
I was suppose to receive the new xb10 modem via mail and received the xb8 modem instead. Is the xb10 modem available now, of as 4/12/25? Thank you.
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Chrisb01997
Visitor
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12 Messages
1 day ago
Any update to the xb10 as of 5/6/25
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