Greetings, @user_wdbwrh! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about our new Docsis 4.0 X-Class Gateway. You have definitely come to the right place for assistance.
Currently, the XB10 is only available in select areas. The most definitive answer I could find regarding widespread availability was "over the coming years." I would imagine these will start rolling out once our Next Generation Internet Service has been widely implemented across our footprint. You can find more details about X-Class service here: https://www.xfinity.com/learn/internet-service/xclass
@XfinityJamesC is SW Florida an area currently? I just signed up for new Service and wanted to see it was something I could have shipped out I have gig 2X but choose store pick up, but if you can send this modem rather than me getting an XB8 in store? Would be great
Hey @user_fwpxme , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to check to see if the order can be modified. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message": Click "Sign In" if necessary • Click the "Direct Message chat" icon • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line • Type your message in the text area near the bottom of the window • Press Enter to send it
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XfinityJamesC
Official Employee
•
2.4K Messages
8 months ago
Greetings, @user_wdbwrh! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about our new Docsis 4.0 X-Class Gateway. You have definitely come to the right place for assistance.
Currently, the XB10 is only available in select areas. The most definitive answer I could find regarding widespread availability was "over the coming years." I would imagine these will start rolling out once our Next Generation Internet Service has been widely implemented across our footprint. You can find more details about X-Class service here: https://www.xfinity.com/learn/internet-service/xclass
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