Visitor
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1 Message
XB10 router
Hello, every time I contact customer service a can never get a XB10 device even though I qualify for one. And none of the stores around me have them.
Visitor
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1 Message
Hello, every time I contact customer service a can never get a XB10 device even though I qualify for one. And none of the stores around me have them.
EG
Expert
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119.8K Messages
24 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJamesC
Official Employee
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3.1K Messages
24 hours ago
Greetings, @user_rrnmiz! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about getting an XB10 Gateway. You have definitely come to the right place for assistance.
As long as you are in a current or future FDX-enabled location, with symmetrical speed tiers of 300 Mbps or above, you should qualify for an XB10. I know that availability is still limited, so there may be some fulfillment challenges, bit if you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” (speech bubble) icon in the top-right corner of the screen, then the "Start new conversation" (pencil and paper) icon. In the section, type or select "Xfinity Support" and type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session. You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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