Visitor
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1 Message
Xb10 modem
I recently received an email saying to call 1-800-xfinity to ask about a free upgrade to my modem/gateway. I called and was bounced around and ended up with tech support. After a while they asked me to just go to the local Xfinity store to see if ai could pick up and XB10. The local store says they dont have an XB10 and that customer service should have ordered me one. I have X-class internet for 2gbs up/down and am currently using an xfinity modem with the xb8 gateway. May i please have an XB10 shipped to me so I may get full use of the 2gbs service I pay for?
XfinityMatthew
Official Employee
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1.3K Messages
20 hours ago
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EG
Expert
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115.7K Messages
8 hours ago
@Josh28h85
Here's how to send a direct message (private message);
Click "Sign In" if necessary.
Click the "Direct Message" icon in the upper right corner or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon.
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window.
Press the "Enter" key on your keyboard to send it.
See https://comca.st/3KQF8q9 for an example.
[Permission from and credit given to BruceW].
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