Visitor
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2 Messages
XB10 modem stuck finishing setup
Attempting to activate XB10 modem with Xfinity app, upgrading from XB7 modem, get to the "Finishing setup..." screen and it is usually stuck there for 10+ minutes, a few times failing with the modem light turning red. Both AI and agent cannot get modem to receive a signal. Please advise.
Accepted Solution
user_txc85han
Visitor
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2 Messages
18 hours ago
An Xfinity technician visited and told me that the XB10 modem requires a fiber optic input signal. I declined the fiber optic installation and will continue to use the XB7 modem.
Why doesn't Xfinity inform of the need for fiber optic when recommending the upgraded modem? That would have saved me a lot of time and frustration.
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EG
Expert
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116K Messages
8 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJon
Official Employee
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1.1K Messages
8 days ago
Good afternoon user_txc85han. We can certainly assist you further.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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