Howdy user_1207733. The XB10, and our XER10 unit are currently used with our fiber, and symmetrical speed coax service. For traditional Xfinity internet, the XB8 would be the unit you would see being used, the XB8 is a rockstar too though. Here is a cool breakdown of our whole family of xFi gateways.
user_1207733 The symmetrical options are not available in all areas, but our website would offer that option per the address you would enter. Here is the link where you can explore what is available at your specific location.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Looks like you already have an order in the works.
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I chat with Xfinity yesterday but agent disconnect me when I ask if X-500 available or not in my areas.
I talked to 2 different agents a few days ago and they provide me different paln/cost. They plans I see and the promotion plan they see are different... It confuse me..
Still wish to check if symmetrical speed coax service available in my areas or not yet... .......
Happy to help check from our end user_1207733. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message: Click "Sign In" if necessary • Click the "Direct Message" icon • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityThomasB
Official Employee
•
2.4K Messages
4 hours ago
Howdy user_1207733. The XB10, and our XER10 unit are currently used with our fiber, and symmetrical speed coax service. For traditional Xfinity internet, the XB8 would be the unit you would see being used, the XB8 is a rockstar too though. Here is a cool breakdown of our whole family of xFi gateways.
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