@user_apjsi5 thanks for taking the time to post on our Xfinity Community Forums page. At this time the XB10 modem is only available in FDX or Full Duplex network areas which offer symmetrical download/upload speeds. If you are unsure if that applies to you, please send a direct message including your full name and service address, and we can double-check.
How to Send Us a Direct Message:
Click "Sign In" if necessary.
Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
Click the "New message" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
@user_apjsi5 thanks again for reaching out, sorry your account currently does not qualify for an XB10 modem as you are currently not in a FDX network area. If anything else comes up, we are here to serve, just create a new post on Xfinity Community Forums page!
XfinityAbel
Official Employee
•
304 Messages
2 hours ago
@user_apjsi5 thanks for taking the time to post on our Xfinity Community Forums page. At this time the XB10 modem is only available in FDX or Full Duplex network areas which offer symmetrical download/upload speeds. If you are unsure if that applies to you, please send a direct message including your full name and service address, and we can double-check.
How to Send Us a Direct Message:
1
0
XfinityAbel
Official Employee
•
304 Messages
26 seconds ago
@user_apjsi5 thanks again for reaching out, sorry your account currently does not qualify for an XB10 modem as you are currently not in a FDX network area. If anything else comes up, we are here to serve, just create a new post on Xfinity Community Forums page!
0
0