@user_8cfc14 Thank you for reaching out today about the XB10! I am also excited about the new release and have been reading all about the new Gateway. XB10 is built to meet consumer and network needs with the ability to connect 4x faster with trailblazing WiFi 7 technology and unprecedented reliability. The Gateway is not available everywhere at this time. Eligible customers who add X-Class speed tiers (X-500 or above) will receive the latest Xfinity Gateway (XB10) during their pro install. X-500 and X-Gig customers can select a shipped Getting Started kit if they prefer to install their own equipment.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
We can certainly take a further look into your eligibility on your account, user_8cfc14! Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account. I'd be more than happy to look into this for you. To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon click the "New message" (pencil and paper) icon then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
EG
Expert
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110.9K Messages
6 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityDena
Official Employee
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3.3K Messages
6 days ago
@user_8cfc14 Thank you for reaching out today about the XB10! I am also excited about the new release and have been reading all about the new Gateway. XB10 is built to meet consumer and network needs with the ability to connect 4x faster with trailblazing WiFi 7 technology and unprecedented reliability. The Gateway is not available everywhere at this time. Eligible customers who add X-Class speed tiers (X-500 or above) will receive the latest Xfinity Gateway (XB10) during their pro install. X-500 and X-Gig customers can select a shipped Getting Started kit if they prefer to install their own equipment.
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