Thanks for reaching out to us on the forums @user_63j2d0! We can assist with your XB10 eligibility inquiry. I noticed you sent a DM as well. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message. Since you already sent a DM, we will continue to assist you there!
We want to thank you for reaching out on the Community Forum with interest in our XB10 Gateway. We are glad we were able to address your inquiry. XB10's are for customers in upgraded areas with symmetrical speeds. Never hesitate to create another public post for any of your future account and service needs!
user_79x1zh - Thank you for reaching out. The Xfinity XB10 Gateway is currently available exclusively to customers subscribed to X-Class internet plans with symmetrical speeds, such as X-500 or higher, where download and upload speeds are the same.
To determine eligibility, customers can verify their service address and review the details of their current internet plan. A helpful way to do this is by checking the Xfinity Broadband Facts page, which will indicate whether the plan includes symmetrical upload and download speeds.
If symmetrical speeds are not available at your address, then the XB10 Gateway is not currently available. We appreciate your interest and are always expanding our network, so availability may change in the future.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
XfinityThomasC
Official Employee
•
3.8K Messages
7 months ago
Thanks for reaching out to us on the forums @user_63j2d0! We can assist with your XB10 eligibility inquiry. I noticed you sent a DM as well. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message. Since you already sent a DM, we will continue to assist you there!
0
0
XfinityThomasC
Official Employee
•
3.8K Messages
7 months ago
We want to thank you for reaching out on the Community Forum with interest in our XB10 Gateway. We are glad we were able to address your inquiry. XB10's are for customers in upgraded areas with symmetrical speeds. Never hesitate to create another public post for any of your future account and service needs!
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0