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AlexRTG
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Monday, February 9th, 2026 2:45 AM

XB10 Availability

Hello I’ve been on the hunt for an XB10 for some time now. I have the Gigabit x2 Plan in the Chicagoland area, I’d say I meet all the qualifications for one but talking to customer service on the app has brought me no luck. Hoping to get help from an official Xfinity team member!

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5 hours ago

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XfinityLinda

Official Employee

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2.3K Messages

5 hours ago

Thanks for meeting us here in our community about your excitement for our XB10, @AlexRTG. We're happy to hear you'd love to get one. They may not be widely available in your area yet. If you meet the criteria, you would be eligible. What modem do you have now? Are you having any service issues? We look forward to hearing back.

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AlexRTG

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Currently have a XB8 modem but the amount of devices and as well as the speeds I’m currently getting aren’t what I’m being promised even factoring in the amount of devices on the network.

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5 hours ago

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XfinityAbby

Official Employee

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596 Messages

@AlexRTG thank you for letting us know, we can take a look at your account to see if the xb10 is available. 

Please send us a direct message with your full name and address so that we can assist you further.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or   https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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