Hi there, user_upzw64! We understand the excitement of checking into the upgrade availability of XB10 for your area. At this time, the XB10 is only available to customers with X-class service plans. Your 2GB speed tier is from our mid-split upgrade, which is not eligible for an XB10 modem at this time since the XB8 models are already compatible for this tier. Please let us know if you have any additional questions as our XFINITY Community Forum team is always more than happy to further assist!
We can definitely look into your account to see further options. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, user_upzw64.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon click the "New message" (pencil and paper) icon then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityNatalie
Official Employee
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680 Messages
5 months ago
Hi there, user_upzw64! We understand the excitement of checking into the upgrade availability of XB10 for your area. At this time, the XB10 is only available to customers with X-class service plans. Your 2GB speed tier is from our mid-split upgrade, which is not eligible for an XB10 modem at this time since the XB8 models are already compatible for this tier. Please let us know if you have any additional questions as our XFINITY Community Forum team is always more than happy to further assist!
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user_upzw64
Visitor
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2 Messages
5 months ago
The XB8 only offers wifi6 and most of my connections are wifi7
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