Hello, user_wuxy1i! Thanks for reaching out about the XB10. The XB10 modems are available for customers with symmetrical speeds of 500 Mbps or higher. The 35 Mbps and 300 Mbps upload speeds with the 2 Gig download speed are not eligible at this time. The 2 Gig speed requires a professional installation to get the XB10 modem. We are happy to check further on this for you. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message” icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
Thank you for sending us a direct message, so we could look into this for you, @user_wuxy1i. I'm sorry the XB10 was not available in your area yet, but it is only a matter of time at this point. We were able to find a great 5-year promotion to reduce your bill while we wait for the XB10 to gain more widespread distribution. Please feel free to create a new post if you ever need asistance with anything else. Our amazing community is always ready to help, 24 hours a day, 7 days a week.
XfinityRay
Official Employee
•
3.2K Messages
7 days ago
Hello, user_wuxy1i! Thanks for reaching out about the XB10. The XB10 modems are available for customers with symmetrical speeds of 500 Mbps or higher. The 35 Mbps and 300 Mbps upload speeds with the 2 Gig download speed are not eligible at this time. The 2 Gig speed requires a professional installation to get the XB10 modem. We are happy to check further on this for you. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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XfinityJamesC
Official Employee
•
2.4K Messages
7 days ago
Thank you for sending us a direct message, so we could look into this for you, @user_wuxy1i. I'm sorry the XB10 was not available in your area yet, but it is only a matter of time at this point. We were able to find a great 5-year promotion to reduce your bill while we wait for the XB10 to gain more widespread distribution. Please feel free to create a new post if you ever need asistance with anything else. Our amazing community is always ready to help, 24 hours a day, 7 days a week.
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