Visitor
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2 Messages
X5001
I just moved into an apartment that has xfinity wifi already installed. Tell me why xfinity has advertised this process as quick and easy when they installed a router/modem that can't be activated without a professional technician. False advertisement. Empty promises. Now what should have taken me 10 minutes is taking me 2 days. All while I fork out the cost of using my mobile Hotspot to be able to work from home. Outrageous!
EG
Expert
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116.3K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityMatthew
Official Employee
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1.5K Messages
2 hours ago
Hello @user_d5mo9c In most cases witht the preinstalled wifi ready units they should come right on. In some rare cases that possibly have our fiber they may require a tech. We'd be happy to check in to what is going on with the account though and make sure nothing got overlooked in activating the service. Please send us a direct message with your full name and the service address to get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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