X2 xb10

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Hello @bigv8jeep, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. Our XB10 modems are only available and ment for our X-class areas and promotions. If you use an XB10 and have a lower speed and network, your services won't work properly, and it will cause connection issues. Let's pull up your account so we can see if you're in a qualified area. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.