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joriskoris
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4 Messages

Monday, September 8th, 2025 11:16 PM

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X10 availability

Hey,

Would like to see if Fiber is available in my area - last I checked was perhaps 5 years ago, and I was slightly too far from the nearest node.

Could I request another inquiry since a lot of time has passed?

Thanks!

Question

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Updated 

7 months ago

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Expert

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117.1K Messages

7 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityOrlandoM

Official Employee

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3.2K Messages

7 months ago

@joriskoris

Thanks for reaching out to us, The X10 modem is available for the customers with symmetrical speeds in their area,  if you go to this link  https://www.xfinity.com/support/articles/broadband-mobile-facts-labels  and put in your address, it will show the speed plans available in your area

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joriskoris

Visitor

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4 Messages

Well, I am looking for symmetrical Fiber options. Aka getting Fiber service running. I don't think the link you sent is relevant, but perhaps I am wrong.

7 months ago

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XfinityOrlandoM

Official Employee

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3.2K Messages

@joriskoris

The link will show you the speed plans that we have in your area, and if you're in our area that's been upgraded to the fiber network  you'll see symmetrical speeds under each speed plan. So, when you go to that link and click on the speed just Scroll down and it'll show you the typical download speeds and the typical upload speeds

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

7 months ago

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joriskoris

Visitor

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4 Messages

Okay, so at my current address, I see this:

10000 Mbps

Broadband Facts

Xfinity

10000 Mbps, Equal Download and Upload Speeds



Is there some way I could proceed with this?

7 months ago

0

XfinityOrlandoM

Official Employee

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3.2K Messages

@joriskoris

Awesome it looks like your area has been updated, go ahead and send me a direct message with your first and last name and complete address and I can see what plans we have for this services you love and need.

 

Here's the detailed steps to direct message us: 

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

7 months ago

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joriskoris

Visitor

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4 Messages

Sent! :) Thank you, very excited!

7 months ago

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