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user_gf7z0v
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10/30/2026 12:08 AM

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X1 tv box thrown out during home remodel

Hi, I recently went through a home remodel and am now just realizing the contractors have disposed of one of my X1 cable boxes.  I currently pay monthly for two but need to change it now to one.  Please advise


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5 hours ago

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XfinityDilary

Official Employee

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4K Messages

7 hours ago

 

Thanks for posting on our community forums, user_gf7z0v. I see you already sent a private message with your contact information. We'll meet you there shortly.
 
For future reference, please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message. 

 

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XfinityAldrik

Official Employee

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2.9K Messages

5 hours ago

Thanks again for reaching out to us @user_gf7z0v! I’m glad we could assist with getting the additional box removed from the account.

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