JCW6's profile

New Poster


1 Message

Sat, Oct 24, 2020 4:00 AM

X1 equipment exchange

I have received notice of need for equipment exchange to upgrade to X1. The site to submit for the new kit takes you to the end. When selecting submit, there is an error which says to reload.

This is an endless loop over multiple days of trying and multiple tries per day. Please advise.


Official Employee


2.9K Messages

1 y ago

Greetings, @JCW6! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear of the issues you are running into when trying to upgrade your equipment. I can certainly look into the account to make sure we get your equipment swapped out. Can you please send me a PM with your first and last name so I may further assist you?


To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.

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