Quintinpam's profile

Regular Visitor

 • 

4 Messages

Saturday, January 16th, 2021

Closed

X1 box

My box is broken

This conversation is no longer open for comments or replies and is no longer visible to community members.

Oldest First
Selected Oldest First

Gold Problem Solver

 • 

25.9K Messages

5 years ago

@Quintinpam
You need more details

Gold Problem Solver

 • 

2.2K Messages

5 years ago


@Quintinpam wrote:
My box is broken

'Broken' in what way?  Have you tried contacting customer service at 800-COMCAST, 800-XFINITY, via CHAT or at a local Xfinity store?

Regular Visitor

 • 

4 Messages

5 years ago

I have tried to contact I was on hold forever,I have broken x1box in the living room Just need a new one sent to me,I tried going to xfinity in Hendersonville but couldn’t do anything because my wife is the only one on the account and they wouldn’t let me I showed the guy all the account papers that was all up to date and still wouldn’t help me because I wasn’t on the account I showed him the password that had my name and her name still wouldn’t do it that is so stupid.

Gold Problem Solver

 • 

25.9K Messages

5 years ago

That’s for the security of the account holder, bring your wife next time and get on the account.
forum icon

New to the Community?

Start Here