Quintinpam's profile

Regular Visitor

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4 Messages

Sat, Jan 16, 2021 11:00 AM

Closed

X1 box

My box is broken

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CCAndrew

Gold Problem Solver

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25.9K Messages

1 y ago

@Quintinpam
You need more details
jav6joev

Gold Problem Solver

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2.2K Messages

1 y ago


@Quintinpam wrote:
My box is broken

'Broken' in what way?  Have you tried contacting customer service at 800-COMCAST, 800-XFINITY, via CHAT or at a local Xfinity store?

Regular Visitor

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4 Messages

1 y ago

I have tried to contact I was on hold forever,I have broken x1box in the living room Just need a new one sent to me,I tried going to xfinity in Hendersonville but couldn’t do anything because my wife is the only one on the account and they wouldn’t let me I showed the guy all the account papers that was all up to date and still wouldn’t help me because I wasn’t on the account I showed him the password that had my name and her name still wouldn’t do it that is so stupid.
CCAndrew

Gold Problem Solver

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25.9K Messages

1 y ago

That’s for the security of the account holder, bring your wife next time and get on the account.
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