Visitor
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17 Messages
X1 Box replacement
Recently I attempted the ’multiview’ option that was recently added and a screen appeared that indicated I did not have the right equipment. I went through the subsequent screens presented and it seemed as though a replacement box capable of ‘multiview’ would be shipped. It’s been over a month and I have not received a replacement. Is it possible to ship a box capable of ‘multiview’, preferably a 4k with DVR?
XfinityThomasB
Official Employee
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2K Messages
6 months ago
user_675df2
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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XfinityKei
Official Employee
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1.6K Messages
5 months ago
@user_675df2 Thanks so much for working with our team via direct message. I’m so glad we were able to get your equipment and account corrected. If you need anything more please don't hesitate to reach out by creating a new post for us!
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