Visitor
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3 Messages
X1 Bait and switch
I was recently convinced to change to X1 after being with Xfinity for 21 years and was told by the rep there would be no changes to the account just the internet speed / cost. I asked what the catch was, and was told there was none. Actually there was! what they were doing behind the scenes was remove all but one cable box from the account and quote me the "new bill amount" for changing to X1. Now I have cable boxes that are not activated because I have to agree to add them all back onto the new bill at $14 each per month. I am also unable to log in to my account (xfinity has elevated) through the xfinity app or on pc and am unable to see what their representative has done to our account. SHAMEFUL customer service all around. Two visits to the xfinity store, three phone calls and I am still waiting.
XfinityBradM
Official Employee
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1.1K Messages
4 hours ago
@user_qmkpz7 All of the changes made to customers account have to go through an approval process where every detail and change made to the account is laid out in front of the customer to review and approve. We understand that communication can get jumbled around when discussing multiple changes to an account and details are omitted or forgotten whereas they are not omitted or forgotten in the order approval. Taking time to review each detail is pertinent to ensure you're receiving the change of service you requested. With regard to alternate options than using one of our X1 cable boxes would be to utilize the Xfinity Stream app to view your channel subscriptions. There are a plethora of smart devices and TVs that support the Xfinity Stream app to make your viewing experience simple and easy.
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