uof2002's profile
uof2002
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23 Messages

Thu, Aug 20, 2020 3:00 PM

X1 4k DVR

I was considering increasing my internet speed and noticed all the packages want me to return my X1 4k DVR.  Any idea why?  Are they going to cloud DVR's only?  If that's the case how many programs can you watch and record at once.

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uof2002

Contributor

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23 Messages

9 m ago

I’m hearing if you change package or new service they are doing away with the physical DVR box and just using a regular box where you connect to cloud DVR. If true, why and how many channels can be watched and recorded at the same time?
Rustyben

Expert

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24K Messages

9 m ago

the official answer is to be 6 tuners and 150 hours. (in progress or completed changes so far not confirmed)

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Official Employee

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6.7K Messages

8 m ago

Hello uof2002. We appreciate you visiting and posting on our Forums. I can assist with reviewing your account upgrade options, to see if we would be able to help upgrade your internet speed and leave your cable and DVR service unaffected. If you would like assistance, please send me a private message and include your full name and service address so I can access your account. You can click my name (ComcastJoeTru) to view my profile and send me a private message. Click "Send a private message" and private message me.

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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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