wisfull66's profile

New Poster

 • 

1 Message

Thu, Sep 17, 2020 6:00 AM

x fi advantage

why is it taking so long for my x fi advantage assessment to complete to get the new x fi advantage modem? I changed plans on the 2nd of Sept. and it said in the email it would take 2 weeks well it's well past the 2 weeks for the assessment and that I would get an email when it was done.

Responses

ComcastMorgan

Official Employee

 • 

2.5K Messages

8 m ago

Hi there, wisfull66. Sorry to hear you aren't receiving the information you were expecting. I can step in and see what I can do! Please send me a PM with your first and last name and I can check for progress. 🙂

 

To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.  

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New to the Community?

Start Here