Regular Visitor
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12 Messages
X class
Hello,
I upgraded to x class and the tech installed a white modem and an xdr-4. My internet and cable was out for two days and a tech came today. He said it was disabled and fixed things. He also removed the xdr-4 modem saying it was not needed. Is this true? What is the function of the xdr-4 and why did the original tech install it?
XfinityRaf
Official Employee
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1K Messages
23 days ago
Good afternoon @SpecK1. Were you given two modems or is the other piece of equipment you mentioned something different?
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SpecK1
Regular Visitor
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12 Messages
23 days ago
The first tech installed a white modem and the black xdr-4 modem which connected to the white modem.
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SpecK1
Regular Visitor
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12 Messages
13 days ago
Still having issues with my XClass. I need an XClass technician to come out and fix this. I need an XDR4 installed. The original XClass tech installed a xdr4 and 8 modem. The second tech that came out removed it. The guy that came today had a 10. All I needs is the 8. He wasn’t allowed to install the xdr4. I’ve been on the phone with an unqualified person from the Philippines who does not understand I’m trying to setup an appointment for a qualified XClass tech to come out and install the xdr4 that was originally here and figure out why my XClass internet keeps going out of us running at 1300 instead of 2000. He just set up an appt without asking my availability and has me on mute and not responding to me! This is outrageous.
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