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SpecK1
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Conversationalist

Regular Visitor

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12 Messages

Wednesday, May 28th, 2025 6:44 PM

X class

Hello,

I upgraded to x class and the tech installed a white modem and an xdr-4.  My internet and cable was out for two days and a tech came today.  He said it was disabled and fixed things.  He also removed the xdr-4 modem saying it was not needed.  Is this true? What is the function of the xdr-4 and why did the original tech install it? 

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Updated 

12 days ago

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XfinityRaf

Official Employee

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1K Messages

23 days ago

Good afternoon @SpecK1. Were you given two modems or is the other piece of equipment you mentioned something different? 

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SpecK1

Regular Visitor

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12 Messages

23 days ago

The first tech installed a white modem and the black xdr-4 modem which connected to the white modem.  

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XfinityAdrienne

Official Employee

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1.3K Messages

Gotcha, thank you so much for clarifying that for us @SpecK1! The dedicated technicians at the location would have the best details regarding what devices are needed within the home. If the most recent technician was able to determine that it was not something that was needed within the home, it would be best to maintain that setup. They are able to ensure the signal to the home is great, and all the connections within the home. 

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23 days ago

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SpecK1

Regular Visitor

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12 Messages

Ok, thank you for your assistance. 

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23 days ago

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XfinityChristy

Official Employee

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2.1K Messages

You're welcome! Do you have any other questions or concerns I can assist you with today? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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23 days ago

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SpecK1

Regular Visitor

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12 Messages

13 days ago

Still having issues with my XClass. I need an XClass technician to come out and fix this. I need an XDR4 installed.  The original XClass tech installed a xdr4 and 8 modem. The second tech that came out removed it.  The guy that came today had a 10.  All I needs is the 8. He wasn’t allowed to install the xdr4. I’ve been on the phone with an unqualified person from the Philippines who does not understand I’m trying to setup an appointment for a qualified XClass tech to come out and install the xdr4 that was originally here and figure out why my XClass internet keeps going out of us running at 1300 instead of 2000.  He just set up an appt without asking my availability and has me on mute and not responding to me! This is outrageous. 

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XfinityBrianH

Official Employee

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1.4K Messages

SpecK1 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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13 days ago

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XfinityBrianH

Official Employee

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1.4K Messages

 

SpecK1 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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13 days ago

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user_323c89

Contributor

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67 Messages

@SpecK1​ Ummm, no offense, but why on Earth did you not get the XB10 installed? First, they’re not easy to get, and second, it’s a much better solution than an XD4 paired with an XB8. It’s literally designed for X-Class 500Mbps and higher, especially the 2 Gigabit service. The XD4 XB8 combo was simply a stopgap while awaiting the release of the XB10. 

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12 days ago

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