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SpecK1
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Conversationalist

Regular Visitor

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10 Messages

Wednesday, May 28th, 2025 6:44 PM

X class

Hello,

I upgraded to x class and the tech installed a white modem and an xdr-4.  My internet and cable was out for two days and a tech came today.  He said it was disabled and fixed things.  He also removed the xdr-4 modem saying it was not needed.  Is this true? What is the function of the xdr-4 and why did the original tech install it? 

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Updated 

1 day ago

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XfinityRaf

Official Employee

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945 Messages

2 days ago

Good afternoon @SpecK1. Were you given two modems or is the other piece of equipment you mentioned something different? 

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SpecK1

Regular Visitor

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10 Messages

2 days ago

The first tech installed a white modem and the black xdr-4 modem which connected to the white modem.  

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XfinityAdrienne

Official Employee

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1.3K Messages

Gotcha, thank you so much for clarifying that for us @SpecK1! The dedicated technicians at the location would have the best details regarding what devices are needed within the home. If the most recent technician was able to determine that it was not something that was needed within the home, it would be best to maintain that setup. They are able to ensure the signal to the home is great, and all the connections within the home. 

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2 days ago

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SpecK1

Regular Visitor

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10 Messages

Ok, thank you for your assistance. 

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1 day ago

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XfinityChristy

Official Employee

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2K Messages

You're welcome! Do you have any other questions or concerns I can assist you with today? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 day ago

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