Hello, @user_fc6d93 thank you for reaching out over Xfinity Forums. You've contacted the right place for assistance, and definitely want to help with your question regarding X-Class service, and XB10 availability at your location. A great place to check upload availability to see if you can see symmetrical is to visit the broadband website, and enter your address where is should show you the highest speed tiers available: https://www.xfinity.com/broadband-labels
I can also check your location as there are specific coding associated with an address when X-Class symmetrical speeds are available. Please follow up at your convenience, I look forward to hearing back from you.
At the moment your address do not have access to X class. We are updated are system daily, I will say continue to check in with us monthly for a possible change to your area.
EG
Expert
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114.3K Messages
14 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJustinC
Official Employee
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1.8K Messages
14 days ago
Hello, @user_fc6d93 thank you for reaching out over Xfinity Forums. You've contacted the right place for assistance, and definitely want to help with your question regarding X-Class service, and XB10 availability at your location. A great place to check upload availability to see if you can see symmetrical is to visit the broadband website, and enter your address where is should show you the highest speed tiers available: https://www.xfinity.com/broadband-labels
I can also check your location as there are specific coding associated with an address when X-Class symmetrical speeds are available. Please follow up at your convenience, I look forward to hearing back from you.
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