Regular Visitor
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3 Messages
X class and ultimate tv
I switched to a promotion of x class and ultimate tv from super triple play, for $354 per month locked in for 5 years. I was reassured by two reps that I would still have all of the same channels and services. I now do not have Redzone, Netflix, hbo or max. I’ve tried chatting with reps in a foreign country who switched me to a different rep who after 45 minutes created an escalated ticket. Almost 24 hours later and I no one has contacted me. How can I actually speak to someone that can help with this? Preferably in the US!
XfinityRichard
Official Employee
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1.9K Messages
1 day ago
Hi there, @SpecK1 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. Oh no, I'm so sorry for the inconvenience and frustration this is causing you. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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