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user_el1y5g
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Friday, May 3rd, 2024

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Wrongly locked ino a contact

I've been on hold for 2 hours now trying to reach a supervisor. And that's after spending 1 hr with a regular agent. I am trying to resolve why I got locked into a contract without my consent last year when I was already in a no contract and was looking to get a better rate (again with no contract)

Please reach out to me if you can provide of some help.

Question

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Updated 

1 year ago

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XfinityRichard

Official Employee

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2.3K Messages

1 year ago

Hi there, @user_el1y5g ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'll be more than happy to assist you with your account concerns. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

To send a direct message [private message]:

  •   Click "Sign In" if necessary
  •   Click the "Direct Message" icon 
  •   Click the "New message" (pencil and paper) icon
  •   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •   - An "Xfinity Support" graphic replaces the "To:" line.
  •   Type your message in the text area near the bottom of the window
  •   Press Enter to send it

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XfinityRichard

Official Employee

 • 

2.3K Messages

1 year ago

It was a pleasure @user_el1y5g working with you in private today and getting your account questions answered. Please don't hesitate to reach back out if there are any other questions or concerns we can assist you with. In the meantime have a nice and relaxing weekend!-Richard

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