Visitor
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1 Message
Wrongfully turned off my internet
I have talked to customer service multiple times and have the conversations saved. I don’t owe what it’s saying I owe and I was promised it would be fixed and that my internet would not be turned off. I came home from being out of town and it’s off. I have to use my internet for work in a few hours and can’t get ahold of customer service
XfinityJoe
Official Employee
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797 Messages
2 days ago
Good morning @user_6v9xsi we would be happy to review your account with you.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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