Wrongful cancellation

user_nt4wf7 Hey there! Thanks for posting on our Community Forums for assistance. I'm sorry to hear about the unexpected cancellation. This is not the experience we would like you to have and we can help make this right. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

user_nt4wf7 Thanks for allowing us to help with your cancellation concern. I'm glad we were able to get that removed from the account and the services will remain active. If you need anything else, don't hesitate to create a new public submission. Have a good one!