1 Message
Wrong Xfinity Rewards Tier
Hi,
I am trying to correct our Xfinity Rewards Tier from Gold to, I believe, Diamond. We moved in 2018 and it was created as a new account, rather than the transfer account that it should've been. We lived at our previous address from 2001-2018. I already submitted the request through the Xfinity Rewards Support with our entire account history and addresses. How do I get the accurate rewards tier that I should be in due to my actual customer history?
Thanks
XfinityMarcos
Official Employee
•
2.4K Messages
2 years ago
Hello @user_c2da12, those reward tiers make a huge difference when it comes to perks, so I totally get why you're reaching out to get that corrected. There has been a known issue with getting these specific types of tickets resolved, so that has added some time for a fix. Thank you so much for already taking the time to create a ticket on your end with those self-service steps, that helps a ton. I'd like to review your account and that ticket to see if I can provide an update. In order to get started can you please send a direct message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?
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