Visitor
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1 Message
Wrong service and billing address
I opened a new account with xfinity. But the system keeps changing my address to another address and the kit is being shipped there. Please help.
Visitor
•
1 Message
I opened a new account with xfinity. But the system keeps changing my address to another address and the kit is being shipped there. Please help.
XfinityLinda
Official Employee
•
2.1K Messages
1 month ago
Thanks for meeting us here in our community, @user_yy84fl, about the trouble with your new account. No worries. You've reached the right team for help. We'll have to get your full name and both addresses by Direct Message. We look forward to assisting with this.
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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