1 Message
Wrong Service Address
Hi, I accidentally set the wrong service address for my apartment. This will send the technician to the leasing office tomorrow instead of my apartment. Is there a way I can get this changed so it’s at the right place before he shows up tomorrow?
XfinityBenny
Official Employee
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790 Messages
2 years ago
@jasonh387 Thanks for posting and letting us know! We can post a transfer of service to the right location, or stop the order and place it to the correct place. Either way we'll help you connect to the new place successfully.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
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