Visitor
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1 Message
Wrong service address
I just ordered an internet service and equipment for my new apartment, but I noticed that somehow my service address is wrong. How can I fix this?
Visitor
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1 Message
I just ordered an internet service and equipment for my new apartment, but I noticed that somehow my service address is wrong. How can I fix this?
CCKorie
Problem Solver
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1.1K Messages
2 years ago
If the address is incorrect, we will need to cancel the account you made, and create one for the correct address. Can you send us a DM with your name and the address that shows on the account you made?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the “chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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