Visitor
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1 Message
Wrong Service Address
When setting up a new account for home internet, the defaulted service address assigned the apartment number below me (but in the same building I.e. 3 to 1). How do I change this? I can't seem to get through to anyone real or able to schedule a callback. I have a home internet installation in a week.
EG
Expert
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110.2K Messages
3 years ago
Concern moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistance.
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CCKorie
Problem Solver
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1.1K Messages
3 years ago
First of all, thank you for choosing Xfinity @tlb378. Welcome to the family! :)
If the address is incorrect, there is no way to update/change within your account. A new account will have to be created the correct address. We'd be happy to help with this today. Feel free to send us a DM with your name and address.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the “chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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