1 Message
Wrong rewards tier
I recently moved to a new address and opted to move xfinity withe me to my new home. I noticed my rewards tier dropped to Silver. I had Gold tier and been with xfinity nonstop for a few years
1 Message
I recently moved to a new address and opted to move xfinity withe me to my new home. I noticed my rewards tier dropped to Silver. I had Gold tier and been with xfinity nonstop for a few years
XfinityAmira
Official Employee
•
4.1K Messages
2 years ago
Hi @Veatchchris! Oh no, I am sorry to hear that your Xfinity Rewards dropped a tier, we definitely want to get this corrected for you. We value your loyalty and truly appreciate you taking us with you to your new home as well. My team is here and happy to support you over Forums! To assist you with getting this all sorted out, please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
0
0