1 Message
Wrong Rewards Tier
Hello,
I recently moved to a new address and opted to move xfinity withe me to my new home. I noticed my rewards tier dropped to Silver. I had Gold tier and been with xfinity nonstop since May 2018.
Thanks.
1 Message
Hello,
I recently moved to a new address and opted to move xfinity withe me to my new home. I noticed my rewards tier dropped to Silver. I had Gold tier and been with xfinity nonstop since May 2018.
Thanks.
Accepted Solution
XfinityAmira
Official Employee
•
4K Messages
2 years ago
Hello @Din_Djarin! Thanks for taking the time to reach out to us on Forums. We value you as a customer and very much appreciate you taking us with you to your new home. Thank you for being a loyal customer as well. We definitely want to assist you with getting this Rewards concern all figured out. To further look into this on our end, please send us a Direct Message.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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