user_90qxaw Hello there! I'm sorry that the wrong remote was sent. I know how tough it can be trying to use the TV without a remote or with the wrong remote and the voice remote is a must need in my home.
I would love to help out and make sure you receive the right remote. Did you order this remote through our Xfinity assistant? https://www.xfinity.com/xfinityassistant/
Do you happen to have the old remote? It could be helpful to know what model remote your had to try to replace it with the same device. Here is a list of out voice remotes to help figure out which one you had https://www.xfinity.com/support/articles/get-to-know-voice-remote
XfinityPaula
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