When I signed up I signed up for the basic plan but when I look at my account and the bill, I see I have been placed in a different plan which cost more. This is the confirmation email I recieved upon my order:
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| | BASIC PERFORMANCE TV Basic Internet Performance | $106.00 / mo |
| The offer is subject to the terms of your 12-month term agreement.
$110 Early Termination Fee applies. |
| BASIC INCLUDES LIMITED BASIC, STREAMPIX AND HIGH DEFINITION |
Cloud DVR – 20 hours | Included |
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PREFERRED INCLUDES LIMITED BASIC, SPORTS & NEWS, KIDS & FAMILY, ENTERTAINMENT, STREAMPIX, ADDITIONAL PREFERRED CHANNELS, HIGH DEFINITION AND 20 HOURS OF CLOUD DVR RECORDING STORAGE | Cancelled |
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Additional Xfinity Monthly Charges |
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Broadcast TV Fee | $16.20 / mo |
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| | Estimated Taxes, and Government & Other Fees | $12.74 / mo |
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How can I get this corrected.
XfinityAlyssaA
Official Employee
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2K Messages
4 years ago
Good morning @rhoda_lumpkin, I'm sorry to hear about your account issues! Our team would like to look into this further and help get your plan straightened out! Can you please send me a Private Message including your first and last name as it appears on the account? To send me a Private Message, please click my name “ComcastAlyssa” and click “Send a message."
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